At Custom Bike Fit our motto is to ‘always do your best’.
If you are unhappy with your fit or struggling in some way we ask that you contact us immediately. We cannot fix what we are not aware of.
A follow up appointment to ‘tweak’ your position is delivered free of charge, providing this is booked within 1 month of your original fit. If we feel a subsequent additional follow up is warranted, this will also be provided at no charge.
If after all of our efforts you are still not satisfied we will refund you in full.
Note – we have only refunded once in 5 years.